Communication and Operations Specialist

Franklin County Visitors Bureau is seeking a part-time, non-exempt employee to work 32 hours/weekly.

 Position Overview

The Communications & Operations Specialist supports the organization by developing high-quality written content, generating creative concepts, and assisting with the coordination of/helping to lead programs and operational activities. This position bridges communications and operations to ensure that messaging, workflows, and program execution are aligned with the organization’s mission. The role requires strong writing skills, the ability to develop ready-to-implement ideas, and a collaborative approach that supports existing staff roles and organizational structure.

Essential Duties and Responsibilities

Communications & Content Development

• Produces clear, accurate, and engaging written and editorial content
• Generates creative concepts and ready-to-use communication materials that support organizational initiatives.
• Ensures consistency of messaging across campaigns, publications, web content, and stakeholder communications.
• Assists in the development of newsletters, reports, website updates, and public-facing materials.

Program and Project Support

• Assists in coordinating components of the annual program of work, including timelines, deliverables, and documentation.
• Aligns communication activities with program objectives and organizational priorities.
• Tracks progress on assigned projects and provides updates to leadership and team members.
• Supports event-related communications, logistics, and follow-up materials as needed.

Organizational Operations

• Supports daily operational functions such as scheduling, workflow coordination, and project tracking.
• Contributes to internal communication processes that promote clarity, efficiency, and collaboration.
• Assists with administrative tasks, documentation, and reporting that support organizational effectiveness.
• Helps maintain smooth operations by working cooperatively within established roles and processes.  Works effectively with diverse personalities, communication styles, and staff roles.
• Demonstrates respect for existing workflows, responsibilities, and organizational structure.

• Builds positive working relationships with staff, partners, volunteers, and community members.
• Contributes to a collaborative environment that encourages shared problem-solving and mission-focused work.

Required Knowledge, Skills, and Abilities

• Strong written communication skills, including drafting, editing, and adapting content for multiple platforms.
• Ability to generate creative ideas and develop them into ready-to-implement concepts.
• Understanding of content development, marketing principles, and audience engagement.
• Strong organizational and analytical abilities.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Ability to work effectively with individuals of varied backgrounds, roles, and communication styles.
• Commitment to advancing the organization’s mission through integrated communications and operations.

Preferred Qualifications

• Experience in communications, marketing, nonprofit operations, or program coordination.
• Familiarity with digital content tools, social media platforms, and website content management systems.
• Experience supporting or implementing an annual program of work or strategic plan.
• Background in community engagement, tourism, or public-facing organizational work with the ability to shift between multiple roles.

Work Style and Attributes/Expectations

• Demonstrates adaptability, professionalism, and sound judgment.
• Maintains a mission-driven approach to decision-making and prioritization.
• Works collaboratively with the team and Executive Director while managing independent responsibilities.
• Shows initiative in developing skills and strengthening understanding of organizational operations.
• Contributes to a positive internal culture and supports smooth team dynamics.